Terms and Conditions

Bookings and Deposits

I kindly request 24 hours’ notice of cancellation. This allows other clients the opportunity to have an appointment at that time.

After 2 late cancellations, the following will be required to secure an appointment:

You will be required to pay a 50% deposit on your treatment within 48 hours of making your appointment.

  1. When you book your appointment, we will send you a payment link. 

  2. You will need to pay your deposit within 48 hours of receiving the link.

  3. If you do not pay the deposit on time, your appointment will be cancelled.
    NOTE: We will try to let you know if are in jeopardy of having your appointment cancelled.

If you wish to CANCEL your appointment 24 hours or more before your appointment, you will be refunded via PayPal only. No cash refunds are allowed.

Appointments - arriving

We ask that you arrive 5-10 minutes before your appointment to ensure you receive the full treatment time allotted to you. If you run late, the clinic reserves the right to cut your treatment short to ensure the therapist is on time for the following appointment.

We will text you with the exact time and date of your appointment. Please ensure you check it carefully to avoid being unable to do the treatment as planned by your therapist.

Confirming appointments

We make every effort to confirm your appointment via text.

  • Please ensure you only respond Y to the confirmation text.
    For all other communication please use the following:

    call or text us at 0423 065 112
    email clinic@dmksrc.com.au.

  • If you do not respond to our confirmation messages, your appointment may be cancelled to accommodate clients on the waitlist.

  • You will be notified if your appointment is cancelled due to a lack of confirmation.

Changes and cancellations

You can call or text 0423065112 or email clinic@dmksrc.com.au your appointment change requests - whatever is easiest for you. We do not accept appointment change messages via social media.

If you need to change or cancel your appointment, please let us know ASAP. It makes an enormous difference to the running of the clinic.

Late cancellations

All cancellations require 24 HOURS NOTICE.

If you cancel your appointment within 24 hours of the appointment, it is considered a late cancellation. Two (2) late cancellations will require a 50% deposit upon booking your next appointment.

  • Where a deposit has been paid: If you need to cancel within 24 hours and we CAN fill your appointment slot, your deposit will roll over to your next appointment.

  • If you need to cancel within 24 hours and we CAN NOT fill your appointment slot, we will keep the 50% deposit.

  • If you cancel late 3 times, we will request a 100% deposit to secure any future appointments.

Treatment packages

Treatment packages have several options and rewards to suit as many clients as possible. They cannot be tailored to individual needs, exchanged for products, or transferred to someone else.

No further discounts are available on treatment packages, and any other offers or promotions cannot be redeemed at the same time as using a treatment from your package.

Late cancellation will result in forfeiting of that treatment.

All packages have 12 month expiry.

Gift vouchers and promotional vouchers

  • If you are using a Gift Voucher, please note that 50% of the voucher value is held as a deposit.

  • If you are using a Gift Voucher and cancel late, 50% of the Gift Voucher value is forfeited.

  • ALL vouchers are not redeemable with any other offers or promotions.

  • Vouchers are non-transferable.

  • PROMOTIONAL VOUCHERS or rewards will be forfeited on late cancellations. No exceptions.

  • Promotional vouchers have a 6-month expiry date from the date of purchase unless otherwise stated.

  • All promotions and rewards must be used individually. Promotions and rewards may not be doubled up.

Thank you for taking the time to read through our policies and understanding that they are in place to protect the interests of DMK Skin Revision Clinic and its therapists who strive to provide the best service and continue to educate ourselves to ensure you are always receiving the very best care.